How do I create an account?   

You can create an account by registering your email address or mobile number on any of the ff:  

1. Visit https://shiseido.gocart.ph  to sign up  

2. Download the GoCart App on Apple Store or Google Play  

How do I place an order?  

Shop at ease with Shiseido at GoCart

1. Log on to https://shiseido.gocart.ph or download the GoCart Mobile App.  

2. Browse through your favorite beauty products or search by skin concern 

3. Add items to your cart with desired quantity  

4. Review your cart and click checkout to see summary of orders 

5. Select mode of payment to proceed with the payment 

 A confirmation email or SMS notification will be sent to you shortly after successful placement of your order.  

How are items priced on GoCart?   

All products in our website are priced in the same way as our offline stores.   

What are the goods available at GoCart?   

We are committed to offer your favorite Shiseido products that ranges from skincare, cosmetics, sun care, and fragrances. All products offered on the website are guaranteed 100% authentic. 

What is the minimum order value?   

There is no minimum purchase requirement for each transaction.

Is there a maximum amount or quantity to order?  

There is no maximum amount or quantity required. However, processing bulk orders may require more time. Feel free to contact us at support@gocart.ph for bulk purchases.  

Can someone abroad order and deliver locally?  

Yes. Anyone can order on the website as long as the area where products will be delivered is covered by Shiseido at GoCart.  The updated list of serviced locations is found on the home page. 

Can I request for substitute items in case some of the products I ordered are unavailable?  

Unfortunately, this option is unavailable for now. If your preferred item is not available, a customer service representative will inform you prior to the delivery of orders. Your account will be charged based on the final orders fulfilled.  

How can I get updates regarding my order? How do I check the status of my order? 

Once order has been placed, you will be receiving an email or SMS notification regarding your order confirmation along with the status of your order.   

For email notifications, in case they are not in your primary inbox, please check your spam or promotions folders. If you don't receive any notification, please do not hesitate to contact us at support@gocart.ph. 

How do I pay for my order? 

You may choose from any of the payment options: 

• Debit card 

• Credit card 

• GCash

• Cash on Delivery   

 For debit and credit card purchases, you will receive two text messages. The first message will show the amount that you ordered and it means that the transaction is authorized by the issuing bank. For credit cards, this was already deducted from your credit limit while for debit cards, this was already deducted from your available balance. The second message confirms the final amount which GoCart will charge you with as we may have out of stock items which will be deducted from your final bill. The amount to be actually charged to your debit or credit card will be based on the tape receipt that will be attached to your order upon delivery. For credit card payments, you will only be charged by your credit card company the amount reflected in your receipt while for debit cards, the difference between the authorized amount and the final amount charged to your debit card will be released by your issuing bank in accordance with their internal procedure. 

GoCart  has no control over how long the excess amount will be reversed on your account as this depends on your bank's policies.  

GCash via Paymongo - The excess amount due to out-of-stock items will be refunded in 3-5 days after delivery. 

Do you offer installment payment plans? 

Installment Payment Plan is currently not available. 

Do you accept Gift Cards and Gift Certificates as form of payment? 

Unfortunately, we do not accept Gift Cards and Gift Certificates at the moment. 

Can I use my Go Rewards card (formerly Robinsons Rewards)?   

Enjoy earning Go Rewards points with every purchase at GoCart by simply linking your Go Rewards Card number. 

Do you give Senior Citizen / PWD discount?   

We cannot offer the Senior Citizen / PWD discount. Currently, there is no policy in place for senior citizen discounts applied to online transactions. Nevertheless, we will abide by government regulations should this be updated.   

Do you honor VAT Exemption Certificate (VEC) or VAT Exemption Identification Card (VEIC) issued to foreign nationals?   

Currently, we don’t have the facility in place to verify certifications in the system.  

What areas do you currently serve? 

We are now serving Quezon City, South Caloocan, parts of North Caloocan, Malabon, Navotas and Valenzuela. 

When will my order be delivered? Our regular delivery hours are from 11 am to 7 pm. You can choose your preferred schedule upon checkout.  

How do I know if you received my order? 

All successfully placed orders are verified within 24 hours. An SMS / Email confirmation will be sent to confirm your orders. 

Can I change the delivery address of my order? 

The shipping or deliver address indicated in the order can no longer be changed. In case of errors in the address, please email support@gocart.ph. 

Are there delivery fees? 

We have a standard fee of P100 for deliveries within the published serviced locations. Register in gocart.ph to get notifications on how to avail of FREE delivery fee and other promotions. 

Do you accept item replacements? 

For any replacement concerns, kindly send an email to support@gocart.ph. Our dedicated customer service staff will get back to you within 24 hours. Please refer to below general items replacement conditions: 

General Conditions: 

For hygienic purposes and the safety of our customers, we will implement a “No Return, No Exchange” policy. Returns or exchange will only be applicable to manufacturing defects, damage during handling or product delivered is incorrect. These concerns must be reported within 7 days from date of purchase. Photo of Item and official receipt must be emailed to support@gocart.ph for verification.  

Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines, a change of mind on the part of the customer does not entitle the customer to a refund or exchange. 

What items are covered under warranty? 

For warranty related queries, please email support@gocart.ph. 

For any questions or concerns about your order, please do not hesitate to send us a message. 

Your feedback is important to us as we continuously aim to improve our service.